Find Your Number
Open the shipping confirmation email sent after your order was prepared and handed to the carrier.
Track Order
Track Your Order
Enter the tracking number from your shipping confirmation email to review the latest available shipment updates.
Enter Your Tracking Number
Use the carrier tracking number provided in your shipping confirmation email. This is different from your Awekelas order number.
Tip: Copy and paste the tracking number exactly as shown in your shipping confirmation email.
Clicking “Track My Package” opens a third-party universal tracking service in a new window. Tracking events are supplied by the applicable shipping carrier.
Enter It Above
Paste the carrier tracking number into the tracking field and select “Track My Package.”
Review Updates
The tracking service will attempt to identify the carrier and display the latest available shipment events.
When Will Tracking Appear?
Tracking information is sent to the email address used at checkout after the order has been prepared for shipment.
Please allow 3–5 business days for the first tracking update to appear. A carrier may create a shipping label before the package receives its first physical scan.
Orders containing larger Return Pallet allocations may arrive in multiple packages and may have more than one tracking number.
Tracking Number Not Working?
- Confirm that you entered the carrier tracking number, not the order number.
- Check that no letters or numbers are missing.
- Remove unnecessary spaces before submitting.
- Allow additional time if the shipping label was recently created.
- Check whether another tracking number was included in your email.
Understanding Tracking Statuses
Tracking terminology may vary between carriers, but most shipments follow these general stages.
Label Created Shipping information was submitted, but the first carrier scan may not yet be available.
In Transit The shipment is moving through the carrier’s transportation network.
Out for Delivery The shipment has reached the local delivery area and is scheduled for delivery.
Delivered The carrier has recorded the shipment as delivered to the provided address or delivery location.
Shipment Delays
Delivery dates and tracking estimates are not guaranteed. Updates may be delayed because of:
- Carrier processing or missed scans;
- Severe weather;
- Peak shopping seasons;
- Customs inspections;
- Remote delivery locations;
- Local carrier delays.
Marked Delivered but Not Found?
Please check:
- Around the delivery entrance and property;
- With household members or neighbors;
- With building reception or the mailroom;
- Directly with the applicable shipping carrier;
- That the address provided at checkout was correct.
If the shipment still cannot be located, contact Awekelas with your order number and tracking information.
Still Need Help?
Contact Awekelas Customer Support if your tracking has not updated for an extended period or if you need assistance reviewing a delivery issue.
Please include your full name, Awekelas order number, tracking number, and a clear description of the issue.
Email: service@boxamzn.com
Most requests are answered within 24–48 hours.
Contact Customer Support