Whether you have a question about our Return Pallets, need assistance with an existing order, or would like more information about shipping and delivery, our support team is here to assist you.
Email is the fastest and most reliable way to contact our Customer Support team.
Please include your order number and the email address used at checkout when contacting us about an existing order.
Send Us an EmailContact Awekelas Customer Support if you need assistance with any of the following:
To help us locate your order and respond more efficiently, please include:
Tracking information is sent to the email address used at checkout after your order has been prepared for shipment.
Please allow 3–5 business days for the first carrier update to appear after the tracking number has been created.
Larger Return Pallet allocations may be delivered in multiple packages with separate tracking numbers.
Track Your Order →If tracking shows that your shipment was delivered but you cannot locate it, please check:
If the shipment still cannot be located, email us with your order number and tracking information.
Eligible order claims should be submitted within 7 calendar days of confirmed delivery.
Please include:
Awekelas welcomes inquiries from resellers, retailers, flea-market vendors, online sellers, and other qualified bulk purchasers.
Please tell us:
Our team will review your request carefully and provide the most accurate information available regarding your order.
Email: service@boxamzn.com
Most requests are answered within 24–48 hours.
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