PRIVACY POLICY

1. Personal Information We Collect

Depending on how you interact with Awekelas, we may collect the following categories of personal information:

Please do not send sensitive personal information that is unnecessary for your order or support request.

2. How We Collect Personal Information

We may collect information:

• Directly from you when you place an order or contact us;
• Automatically through cookies, pixels, logs, and similar technology;
• From payment processors and fraud-prevention providers;
• From fulfillment warehouses and shipping carriers;
• From e-commerce, hosting, analytics, and customer-support providers;
• From advertising and marketing partners;
• From publicly available sources where legally permitted;
• From another person acting with your authorization.

If you provide information about another person, such as a gift recipient or delivery contact, you confirm that you are authorized to provide that information for the intended purpose.

3. How We Use Personal Information

We may use personal information to:

• Process, verify, accept, or cancel orders;
• Allocate Return Pallet inventory and prepare shipments;
• Process payments, refunds, credits, and authorized adjustments;
• Send order confirmations, tracking updates, and service messages;
• Coordinate shipping, delivery, storage, and carrier investigations;
• Respond to customer-service and wholesale inquiries;
• Review damaged, missing, incorrect, or disputed shipment claims;
• Maintain and secure customer accounts;
• Detect fraud, abusive claims, chargeback activity, and security threats;
• Operate, maintain, analyze, and improve the website;
• Personalize content and measure advertising performance;
• Send marketing communications where legally permitted;
• Maintain tax, accounting, transaction, and legal records;
• Enforce our policies and comply with legal obligations.

4. Legal Bases for Processing

Where European, UK, or similar data-protection laws apply, we process personal information under one or more of the following legal bases:

• Performance of a contract: to process payment, fulfill an order, arrange shipping, or provide requested support.
• Legitimate interests: to prevent fraud, secure the website, improve services, maintain records, and understand business performance.
• Consent: for certain cookies, marketing communications, and advertising activities where required.
• Legal obligation: to maintain required records, respond to lawful requests, and comply with tax, accounting, consumer-protection, and regulatory requirements.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing already completed before consent was withdrawn.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:

• E-commerce and website-hosting providers;
• Payment processors, banks, and fraud-prevention providers;
• Inventory, warehouse, fulfillment, and packaging providers;
• Shipping carriers, freight companies, and tracking services;
• Customer-support and email service providers;
• Analytics, advertising, and marketing technology providers;
• Cloud storage, security, and technical service providers;
• Accountants, attorneys, insurers, auditors, and other professional advisers;
• Government agencies or authorities when legally required;
• Parties involved in a merger, financing, acquisition, restructuring, or sale;
• Other parties when you direct us or provide consent.

Service providers are permitted to process information only for authorized business purposes, subject to their contractual and legal obligations.

6. Cookies and Similar Technologies

Awekelas and authorized service providers may use cookies, pixels, tags, local storage, software development kits, and similar technology.

These technologies may be used for:

• Essential functions: shopping cart operation, checkout, security, fraud prevention, and account login.
• Preferences: remembering settings, language, region, and shopping choices.
• Analytics: understanding traffic, page performance, navigation, and website usage.
• Advertising: measuring campaigns and providing relevant advertisements where permitted.

You can manage certain cookies using your browser settings or any cookie-preference tool made available on the website. Blocking essential cookies may prevent parts of the website or checkout from working correctly.

7. Advertising, Analytics and Privacy Signals

We may work with analytics and advertising providers to measure website traffic, understand advertisement performance, limit repeated advertisements, and improve marketing.

These providers may receive device identifiers, IP addresses, cookie identifiers, browsing activity, referral information, or advertisement interaction data.

Global Privacy Control

Where required by applicable law and technically recognized, Awekelas will treat a valid Global Privacy Control signal as a request to opt out of the sale or sharing of personal information associated with the applicable browser or device.

Because these signals are browser- and device-specific, you may need to enable the preference separately on each browser and device.

Do Not Track

Traditional “Do Not Track” browser signals are not interpreted consistently across the internet. We respond to legally recognized opt-out preference signals where required.

You may also email service@boxamzn.com with the subject “Privacy Opt-Out Request.”

8. Email and Marketing Communications

We may send transactional messages relating to orders, payments, shipping, tracking, security, policy updates, and customer support. Transactional messages are necessary for providing the requested Service and may not include an unsubscribe option.

Where permitted, we may also send promotional emails. You can unsubscribe from promotional messages by selecting the unsubscribe link in the email or contacting Customer Support.

Unsubscribing from promotional messages will not stop necessary transactional communications concerning an existing order.

9. Payment Information

Payments are processed by authorized third-party payment providers. Awekelas generally receives transaction information such as payment status, payment method type, transaction identifier, billing details, and fraud-screening results.

Awekelas does not normally store complete payment-card numbers or card-security codes on its own systems. Payment providers process this information according to their own privacy and security practices.

We may retain relevant payment, refund, dispute, and transaction records for accounting, fraud prevention, legal compliance, and claim management.

10. Shipping, Tracking and Delivery Information

We disclose necessary customer and order information to warehouses, fulfillment providers, shipping carriers, freight companies, customs agents, and tracking services.

This information may include:

• Recipient name and telephone number;
• Shipping and billing addresses;
• Package or freight details;
• Order references and tracking numbers;
• Delivery instructions;
• Tracking events and delivery confirmation;
• Photographic or signature proof of delivery where available.

Carrier tracking information is generated and controlled by the applicable shipping provider and may be delayed or incomplete.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and documenting transactions;
• Providing customer support;
• Handling returns, refunds, claims, and payment disputes;
• Maintaining tax, accounting, and business records;
• Preventing fraud and protecting website security;
• Complying with legal obligations;
• Establishing, exercising, or defending legal claims.

Retention periods depend on the type of information, the purpose for which it was collected, legal requirements, contractual obligations, and the need to resolve disputes.

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to legal and technical limitations.

12. Data Security

Awekelas uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards may include access controls, secure connections, password protections, payment-provider security, fraud monitoring, and restricted employee or service-provider access.

13. International Data Transfers

Awekelas serves customers in multiple countries and uses service providers that may process information in the United States and other jurisdictions.

Privacy and data-protection laws may differ between countries. Where required, we use legally recognized safeguards for international data transfers, such as contractual protections or other approved transfer mechanisms.

14. Children’s Privacy

Awekelas is a general-audience website intended for adult purchasers. Return Pallet products and purchasing services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that personal information was collected from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact us at service@boxamzn.com .

15. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

These rights are not absolute. We may retain or continue processing information when permitted or required for transactions, fraud prevention, security, tax records, legal compliance, or legal claims.

16. Additional United States Privacy Disclosures

Residents of certain U.S. states may have rights to access, correct, delete, or obtain a copy of personal data and to opt out of certain sales, sharing, profiling, or targeted advertising.

Awekelas does not knowingly discriminate against customers for exercising applicable privacy rights. Exercising a privacy right will not result in unlawful denial of goods, different prices, or a lower level of service.

We do not knowingly use sensitive personal information to infer characteristics about customers. We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.

Where legally permitted, an authorized agent may submit a request for you. We may require evidence of the agent’s authority and may verify the request directly with you.

17. European Economic Area and United Kingdom Rights

If applicable data-protection law applies, you may have rights of access, correction, erasure, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the applicable data-protection authority in your country or region.

We may request reasonable information to verify your identity before responding. Requests will be handled within the timeframe required by applicable law.

18. Automated Processing and Fraud Prevention

Awekelas and its payment or fraud-prevention providers may use automated tools to identify potentially unauthorized transactions, unusual order activity, account abuse, or security threats.

An order may be held for review, require additional verification, or be canceled when fraud or security risks are identified.

Where applicable law provides rights concerning automated decisions with legal or similarly significant effects, you may contact us to request information or appropriate human review.

19. Third-Party Websites and Services

The Awekelas website may link to shipping carriers, tracking platforms, payment providers, social media services, or other third-party websites.

Awekelas does not control the privacy practices of independent third-party websites. Please review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, service providers, business practices, or legal requirements.

The current version will be posted on this page with an updated revision date. Where required, we may provide additional notice of material changes.