SHIPPING POLICY
Shipping & Delivery Policy
Review our order-processing procedures, shipping rates, tracking information, international delivery estimates, and possible delays before placing your Return Pallet order.
Shipping Rates and Delivery Estimates
Shipping fees are calculated according to the order value, shipment weight, package size, delivery destination, and available shipping method. The final shipping charge will be displayed at checkout.
| Shipping Method | Cost | Order Condition | Estimated Shipping Time |
|---|---|---|---|
| Standard Shipping | $6.99 | Orders under $49.99 | 10–16 business days |
| Free Standard Shipping | FREE | Orders of $49.99 or more | 10–16 business days |
| International Shipping | Calculated at checkout | Based on weight and destination | Approximately 15–20 business days |
Order Processing
Most Awekelas orders are prepared within 2–3 business days. Processing may include:
Processing times may vary depending on the selected Return Pallet tier, inventory availability, order volume, merchandise category, shipment size, and destination.
Larger Return Pallet orders may require additional time for inventory allocation, sorting, inspection, and secure packaging.
Tracking Information
Once your order has shipped, a confirmation email containing the available tracking information will be sent to the email address used at checkout.
Please allow 3–5 business days for the carrier’s system to display the first tracking update. A shipping label may be created before the package receives its first physical scan.
Depending on the selected tier and inventory allocation, an order may arrive in multiple packages with separate tracking numbers.
Return Pallet Delivery Format
Unless the applicable product page expressly states “Full Commercial Freight Pallet”, a Return Pallet tier may represent an allocated merchandise lot rather than a complete wooden pallet.
These orders may be delivered in one or multiple parcels through a standard shipping carrier.
Full freight shipments may require a delivery appointment, accessible unloading location, or additional delivery coordination.
International Shipping
Awekelas offers international shipping to many destinations. Available shipping methods and final rates depend on the delivery country, shipment weight, package dimensions, local carrier availability, and customs requirements.
International delivery usually takes approximately 15–20 business days, but customs processing and local carrier schedules may extend the delivery timeframe.
Customers are responsible for providing a complete and accurate shipping address, including the correct postal code, apartment or unit number, telephone number, and recipient information.
Possible Delivery Delays
Shipment or tracking updates may occasionally be delayed because of:
- High order volume;
- Peak shopping seasons;
- Carrier processing or missed scans;
- Severe weather or natural events;
- Customs inspections;
- Remote delivery locations;
- Public holidays;
- Events outside Awekelas’s reasonable control.
All delivery dates are estimates unless expressly stated otherwise at checkout.
Address and Delivery Responsibility
Customers must review their delivery information carefully before submitting an order.
Additional expenses resulting from an incorrect or incomplete address, refused delivery, missed appointment, carrier storage, redelivery, or unauthorized shipment rejection may be charged to the customer where permitted by law.
Contact Customer Support as soon as possible if you discover an error in your address. Address changes are not guaranteed after processing has begun.
Orders That Cannot Be Shipped on Time
If Awekelas cannot ship an order within the timeframe promised at checkout, we may contact the customer with an updated shipping estimate.
Where required by applicable law, customers will be given the option to accept the revised timeframe or cancel the affected unshipped order for a refund.
Need Shipping Assistance?
Contact Awekelas Customer Support if you need assistance with shipping, tracking, delivery, or an existing order.
Email: service@boxamzn.com
Most requests are answered within 24–48 hours.
Track Your Order Contact Customer Support